Shipping policy

Thank you for choosing PRESTON COLE RANDOLPH. Based in Lower Hutt, New Zealand, our online store focuses on retailing premium fresh food products. We abide by strict order‑handling protocols and adopt professional insulated cold‑chain packaging to fully preserve the freshness of perishable goods, striving to deliver all orders safely and meet standard logistics schedules.
Order Processing Time
We finalize order verification, commodity fresh quality inspection and cold‑chain sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh food orders will be delivered via professional cold‑chain standard shipping service, with an estimated delivery period of 10 to 15 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross‑border customs inspections, extreme weather, regional traffic restrictions and official holidays. Fresh food products have a limited shelf life, and minor time deviations may affect product status.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 to 48 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders. PRESTON COLE RANDOLPH shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. Note that returned fresh food items will be directly discarded due to food safety concerns and cannot be reshipped or refunded.
Lost or Damaged Packages
If your fresh food parcel is missing or untraceable during international transit, please submit a loss investigation request to our customer service within 5 days after the scheduled delivery date. Long‑distance cold‑chain transportation may cause packaging rupture, insulation failure or slight product extrusion. If you receive damaged, leaked or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 12 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible. Late claims will not be accepted.
Fresh Product Receipt and Storage Notice
All fresh food items require timely receipt and professional refrigeration or freezing storage upon arrival. Customers shall follow standard food storage requirements to handle fresh products after receiving parcels. We reject after‑sales claims for deterioration, spoilage or quality problems caused by delayed collection, improper manual storage and incorrect operation after delivery.
International Shipping and Customs Notice
We provide global cross‑border shipping services for all fresh food merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. Some regions have strict import restrictions on fresh food products. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local import declaration regulations or fresh food import bans.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: PRESTON COLE RANDOLPH
Phone number: +64 22 641 9037
Email: info@precol.shop
Physical address: 29 Queens Drive, Hutt Central, WGN, Lower Hutt 5010, New Zealand